Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as “iPhone 10.”)
- iPhone X glass is shattered
Oh no! Your iPhone’s glass did not survive your unintentional drop test!
- Broken front panel
Take a deep breath and see if your iPhone will turn on and operate normally. In most cases, the iPhone is still functional but now a cosmetic disaster. Unfortunately, the iPhone X front glass and LCD are fused together and must be replaced as one piece.
You can purchase a new display assembly here.
- iPhone is frozen or unresponsive
Even after furious button mashing and screen smashing, your iPhone X doesn’t respond.
- Restart iPhone
Sometimes all it takes is a restart for the iPhone to become responsive again. To restart your iPhone when it is unresponsive, press and hold the volume down and power buttons until the Apple logo appears (~10 seconds).
- Very low battery
It is possible for an iPhone to become unresponsive if the battery drops to an extremely low level. Plug the iPhone into your com
- Broken charger or USB cord
Try using different cords, chargers and different wall outlets to see if there is a problem with your charger, cord, or wall outlet.
- Obstructed/bad lightning connector
Inspect the Lightning connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the connector very carefully with a tooth pick or soft toothbrush. If the lightning connector is broken, you will have to replace it.
- iPhone will not turn on
You cannot get your beloved iPhone X to power on.
- iPhone needs a force restart
Your iPhone may simply be temporarily frozen and needs a manual reset or “force restart.” Quickly press and release the volume up button, then the volume down button. Finally, press and hold the power button until the Apple logo appears, and then release it. For complete instructions, see the guide How to Force Restart iPhone X.
- Dead battery
If your battery is completely drained of charge, your iPhone may not immediately turn on even when plugged into a power source. Connect your iPhone to a charger and let it charge for 30 minutes, and then try turning it on again.
- Dirty charging port or cable
If the iPhone still doesn’t turn on after 30 minutes connected to power, check the charging port and cable and make sure they’re clean. If the charging port is clogged with debris or the charging cable is dirty, this can prevent the battery from charging. Clean the port carefully with a toothpick and a little isopropyl alcohol, let it dry, and try a different charging cable. Alternatively, try charging your iPhone wirelessly.
- Faulty battery or charging port
If the iPhone still doesn’t turn on, it may have a dead battery or a bad charging port. Replace the battery (using this guide here) with a partially charged one and see if the phone will turn on. If not, there may be a power button or logic board issue. If the phone does turn on, plug it in and see if the charging indication comes on. If the phone says it is charging, then the Lightning connector works, and you likely had a bad battery. But if it still doesn’t charge, you may need to replace the Lightning connector.
- Bad power button
It’s possible that it appears nothing is happening because the display is bad. An easy way to test this is to turn the phone on and listen for a sound. Also, you can move the mute toggle switch back and forth to see if it vibrates. If it vibrates or you hear a sound but nothing displays on the screen, then the screen is most likely the problem. Try replacing it and see if the display is still black.
You can purchase a new display assembly here.
- Bad logic board
If none of the above solutions does the trick, your logic board may be faulty and needs to be replaced. You can either replace the entire board, or attempt to diagnose and repair it using microsoldering techniques. That is a whole ‘nother beast!
- “This accessory is not optimized for this iPhone” message
An error message appears as if you have connected an unsupported accessory to your iPhone.
- Obstructed/bad lightning connector
Check the Lightning connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the connector very carefully with a tooth pick or soft toothbrush. Use high concentration isopropyl alcohol (at least 90%) and a cotton swab to clean any debris that does not come off with a tooth pick or soft toothbrush. If the connector is broken, you will have to replace it.
After an iPhone has been submerged in a liquid, there may be some corrosion or debris on the logic board connections that cause this error message. Remove the logic board and clean all of the contacts with a soft cotton swab and high concentration isopropyl alcohol (at least 90%).
You have trouble connecting to a wireless network.
- Dirty antenna grounds
If your iPhone has been disassembled before, it’s possible that finger oils were left on the grounding locations for the Wi-Fi or Bluetooth antennas. These oils will cause grounding issues for the antennas, which could lead to a weak signal or no connectivity at all. Be sure to clean all grounding points with an electronics cleaning solution before reassembling your iPhone to prevent grounding issues.
Your iPhone X turns on and appears to work, but when you plug in headphones or speakers, the audio doesn’t play properly.
It’s unlikely your headphones or speakers are bad, but it’s worthwhile to eliminate these as the source of your problem at the beginning. Try your iPhone with different sets of headphones and speakers just to make sure that the problem is with the iPhone and not an external device.
The most likely cause of audio output problems on an iPhone X is a bad lightning connector. If you have determined that the problem does not lie in your external speakers, you should replace the lightning connector.