Welcome to goingfix.com. We are committed to providing you with quality products and a satisfying shopping experience. Below is our after-sales policy to ensure you get the best service after your purchase.
Refund Policy
If you are not satisfied with your purchase, you can apply for a refund within 14 days of receipt. Please note that the refund amount will not include shipping costs and refunds will be processed after we receive and inspect the returned items. Refunds will be made to your original form of payment. To ensure a smooth refund, please ensure that the returned item is in its original condition and comes with its complete original packaging.
International Shipping Fee
If you require an international exchange or return, shipping costs will be borne by the buyer, unless the item received is defective or damaged in manufacture. We will do our best to ensure that the goods you receive are of good quality, but if there is a problem, please contact our customer service team as soon as possible and we will provide support and solutions.
Return Process
If you need to return a product, please attach a piece of paper with the following information in your package:
- The URL of the website where the order was made
- Order number
- Reason for return
- The email address used when ordering
Please return the returned item to us with the above information. We recommend that you choose a secure shipping method and keep the tracking number for your return so that you can track the status of your return. Once we have received the returned item and confirmed that it meets the requirements of the return policy, we will process the refund or exchange as soon as possible.
We value your shopping experience and strive to provide you with excellent after-sales service. If you encounter any issues or have any questions during the return process, please do not hesitate to contact our customer service team. Thank you for choosing our products, we look forward to providing you with quality service.